Know your call analytics better

Call analytical report give you a detailed picture of your business calls. It shows you the number of calls connected and missed. You can also set the duration for which you need to see your call reports. You also know your peak calling hours, and the week day on which you receive maximum number of calls, and optimize your business upto the maximum extent.

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Measure individual team productivity

Call reports section on your online dashboard gives you the facility to create and manage groups. You can add multiple users to create a group or a team. Thus, it gives a clear picture about individual team’s performance. You can see your best performing team, and how accountable it is for picking up your calls.

Features of call analytical report

Caller demographics

Get insights about your callers’ geographical region, and percentage of calls from each region.

Peak calling hours

Know your peak calling hours and assign agents accordingly. Ensure zero missed calls.

Call volume

Know the exact number of your incoming, outgoing and connected business calls.

Team performance

Monitor performance of each team separately. Check their accountability for picking up calls.

Missed calls

Know about the number of calls your business is missing everyday, reduce that to minimal.

Inbox subscription

Subscribe to daily call analytical reports. Get it delivered directly to your email or SMS inbox.

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